Mumbai tiffinwala case study

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In India, lunch is a whole different ball game. Also known as dabbas, the delivered lunches come in large circular metal tins that more closely resemble small milk pails. Each dabba comes in two, three or four tiers; the bottom is the largest, with rice, while the others include a curry, a side of vegetables, dal and flatbreads and a dessert. And no better example of this intricate system shines through than in Mumbai.

Mumbai’s Models of Service Excellence

Mumbai Dabbawala Case study

APRIL4, , wikipedia. Thomke and Mona Sinha. Describes the Mumbai-based Dabbawala organization, which achieves very high service performance 6 Sigma equivalent or better with a low-cost and very simple operating system. The case explores all aspects of their system mission, information management, material flows, human resource system, processes, etc. An outside consultant proposes the introduction of new technologies and management systems, while the leading logistics companies e.

Mumbai Dabbawala: Customer Service Excellence of Six Sigma QualityWithout Technology

Posted on September 4, The Dabbawalas , also known as dabbawalla , tiffinwala or dabbewala were the people in the Indian City of Mumbai. We are known among the world for our great time management. Daily we deliver 2, tiffins and just in numbers we are ie; the transaction of 4, tiffin can be done by us everyday with the accuracy of
Six Sigma: A case study on Mumbai Dabbawala Submitted in partial fulfillment of the requirements for the award of the degree of Bachelor of Business. The dabbawalas constitute a lunchbox delivery and return system that. A widely adopted textbook defines logistics management as follows: Tiffin distribution is suspended for mumbsi days each March as the tiffin-wallahs go home for the annual village festival. When they feel that new employees are capable to work, that time training will completed. The empty boxes are dbabawala after lunch or the next day and sent back to the respective houses.

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